Since I have a medium level of self-taught experience with computers and computer-related issues, several people (friends and family mostly) look to me to check things out when something goes awry or they need to figure out how to complete a project or things of that nature. I enjoy this, as I have been into computers for somewhere over ten years or so, since I got my first PC (I was a little late to the party).
As I say, I have no formal training. Everything’s been picked up along the way by reading mostly: tech and PC magazines and websites. And of course by hands-on learning, trial and error and what-have-you. I have a friend who has done likewise, so we share information when possible and that helps as well. So I don’t know a TON, but I like to think I know enough to help people out in everyday situations.
All that being said, I have a friend for whom I have become his de-facto IT man, for lack of a better term. I’ve revamped PCs for him, hooked him up with different programs and apps, de-crapified systems for him (removed viruses, etc) and helped him create multimedia items for his family … stuff like that. I do this on a regular basis and usually for free, as he’s a friend of course. I look at it as added experience and learning opportunities. Occasionally along the way I glean new information that helps both of us out. Not long ago this happened again and it led me to a cool program I wanted to recommend.
Now this friend of mine lives across town, which doesn’t sound like it would be that far, but I do live in the Detroit area, and he lives on the east side as opposed to me being on the west, so traveling to his home when problems crop up isn’t always convenient. Along the way I had figured out that by using the Remote features built into Windows (Remote Desktop, Remote Assistance, etc), I could connect to his computer and help him out that way, rather than try and talk him through things without being able to see what he’s got going on there (which, if you’ve ever tried to help someone that way before, you know is a pain in the ass).
Regular PC users will be familiar with this method of assisting someone, but will also be aware that it’s not always the most reliable means of helping someone out. I had been finding this out more and more recently when I couldn’t connect to his system as easily, and once we were able to make connections, they would drop suddenly and without warning. Not very helpful. And not only that, whenever configurations would change in either my system or his, the connection rules would have to be redefined in one or both PCs (firewall exceptions, for example). As I say, a royal pain.
One night as I had had my fill of the headaches created by trying to connect to him to resolve a situation, I went on a Google-induced binge, trying to find some answers as to why I was getting a particular error message that we had not encountered before (I forget what it was, but I know he had changed internet providers recently and of course settings had changed, but the solutions I was having him implement weren’t taking hold). In a tech forum, someone had mentioned a program called TeamViewer. Supposedly this app brought all the usefulness of Windows Remote Assistance, and more. On top of that, it was free to use. And on top of that, it could be run easily on both ends without installing anything. This sounded too good to be true, but I had to check it out.
Turns out this person was absolutely right, and I’ve been in tech love with it ever since. When you go to the website, there is a Download page where you will find the two modules you’ll need: one for your system, and a smaller “customer” module. In my case, I’ve downloaded both for myself, to keep a copy of the Customer module on hand in case I need to e-mail it to someone (to make it easier on them, rather than have them try and track it down).
Without getting TOO technical (some of you may already be asleep before you’ve gotten this far), the program runs on UDP, or “User Datagram Protocol”. In a nutshell, its a method of communicating between computers without a ton of prior configuration necessary (the source of my Windows Remote problems; the firewall changes etc). You download the main module for yourself, and then click to open and the system will ask how you want to run the app (you can install it permanently for future regular use, or run it as a one-time deal):
Once you’ve chosen and completed either procedure, the main window appears:
Now by this point, the person you are trying to help off-site (remotely) will have either downloaded the customer module from the website or received your e-mail containing the file you sent them. In either case, it is the file called “TeamViewerQS”. It’s a very small standalone executable, that when opened looks simply like this:
Ask that person for the nine-digit ID number and enter it into the “Create Session” field in your main window. Then ask for the four-digit password and enter that as well when prompted. That’s it: all you need to easily connect to their system, which depending on your connection and theirs can happen very quickly or take a brief moment. Now if you have the wherewithal (and I assume you do, else you wouldn’t have read all of this), you will be in control of their system, easily navigating their desktop etc. and able to move about with mouse and also type commands to their system when necessary.
While you are connected, your TeamViewer window will also present you with a number of interesting options, including: file transfer (very handy), remote rebooting, screen resolution adjustment, and lots more. I won’t bore with details on that (any more than I have already), but it’s a very nice program; easy to use and feature-rich for someone like me who does a lot of off-site helping of others. I did mention before that it’s free (for now; we’ll see how long that lasts) and not a “feature-limited trial period” sort of free either, as you’ll find in many other applications.
I should close by stating I don’t work for TeamViewer; just a fan of the program and its usefulness (and ease, and cost!), so I thought I would pass the information along to anyone who stumbles across my page here and might also find it of interest. There are more features and uses for it that I haven’t mentioned here, so it’s worth investigating further. Ask any questions if you’d like, or of course visit their website above.
(Note: clicking the above images will embiggen them, in case they’re hard to read depending on your display resolution)
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